27 research outputs found

    Mediating between AI and highly specialized users

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    We report part of the design experience gained in X-Media, a system for knowledge management and sharing. Consolidated techniques of interaction design (scenario-based design) had to be revisited to capture the richness and complexity of intelligent interactive systems. We show that the design of intelligent systems requires methodologies (faceted scenarios) that support the investigation of intelligent features and usability factors simultaneously. Interaction designers become mediators between intelligent technology and users, and have to facilitate reciprocal understanding

    Highly focused document retrieval in aerospace engineering : user interaction design and evaluation

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    Purpose – This paper seeks to describe the preliminary studies (on both users and data), the design and evaluation of the K-Search system for searching legacy documents in aerospace engineering. Real-world reports of jet engine maintenance challenge the current indexing practice, while real users’ tasks require retrieving the information in the proper context. K-Search is currently in use in Rolls-Royce plc and has evolved to include other tools for knowledge capture and management. Design/methodology/approach – Semantic Web techniques have been used to automatically extract information from the reports while maintaining the original context, allowing a more focused retrieval than with more traditional techniques. The paper combines semantic search with classical information retrieval to increase search effectiveness. An innovative user interface has been designed to take advantage of this hybrid search technique. The interface is designed to allow a flexible and personal approach to searching legacy data. Findings – The user evaluation showed that the system is effective and well received by users. It also shows that different people look at the same data in different ways and make different use of the same system depending on their individual needs, influenced by their job profile and personal attitude. Research limitations/implications – This study focuses on a specific case of an enterprise working in aerospace engineering. Although the findings are likely to be shared with other engineering domains (e.g. mechanical, electronic), the study does not expand the evaluation to different settings. Originality/value – The study shows how real context of use can provide new and unexpected challenges to researchers and how effective solutions can then be adopted and used in organizations.</p

    Visual design recommendations for situation awareness in social media

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    The use of online Social Media is increasingly popular amongst emergency services to support Situational Awareness (i.e. accurate, complete and real-time information about an event). Whilst many software solutions have been developed to monitor and analyse Social Media, little attention has been paid on how to visually design for Situational Awareness for this large-scale data space. We describe an approach where levels of SA have been matched to corresponding visual design recommendations using participatory design techniques with Emergency Responders in the UK. We conclude by presenting visualisation prototypes developed to satisfy the design recommendations, and how they contribute to Emergency Responders’ Situational Awareness in an example scenario. We end by highlighting research issues that emerged during the initial evaluation

    Affective graphs: the visual appeal of linked data

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    The essence and value of Linked Data lies in the ability of humans and machines to query, access and reason upon highly structured and formalised data. Ontology structures provide an unambiguous description of the structure and content of data. While a multitude of software applications and visualization systems have been developed over the past years for Linked Data, there is still a significant gap that exists between applications that consume Linked Data and interfaces that have been designed with significant focus on aesthetics. Though the importance of aesthetics in affecting the usability, effectiveness and acceptability of user interfaces have long been recognised, little or no explicit attention has been paid to the aesthetics of Linked Data applications. In this paper, we introduce a formalised approach to developing aesthetically pleasing semantic web interfaces by following aesthetic principles and guidelines identified from literature. We apply such principles to design and develop a generic approach of using visualizations to support exploration of Linked Data, in an interface that is pleasing to users. This provides users with means to browse ontology structures, enriched with statistics of the underlying data, facilitating exploratory activities and enabling visual query for highly precise information needs. We evaluated our approach in three ways: an initial objective evaluation comparing our approach with other well-known interfaces for the semantic web and two user evaluations with semantic web researchers

    The qualitative DIGNISPACE study: The co-design of a life review, meaning-making and legacy leaving digital intervention for young people with life-limiting conditions

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    Background: Young people with life-limiting conditions have unmet psycho-spiritual needs. Dignity Therapy is a psycho-therapeutic end-of-life intervention that addresses life review, meaning making and legacy leaving. Studies of Dignity Therapy including young people are limited. Aim: To co-design a digital Dignity Therapy-based intervention for young people with life-limiting conditions (DIGNISPACE). Design: A qualitative study including focus groups (n=5) with hospice-based healthcare professionals (n=23), semi-structured interviews with young people with life-limiting conditions (n=13) and family carers (n=12). Data were analyzed using framework analysis. Results: Three main themes were derived; intervention purpose, amendments to the Dignity Therapy question protocol and content for a digital application. Findings influenced the development of DIGNISPACE and a model of dignity in young people with life-limiting conditions. Conclusions: DIGNISPACE addresses the psycho-spiritual needs of young people with life-limiting conditions, including tenets of the model of dignity in young people with life-limiting conditions in its content and delivery

    The Qualitative DIGNISPACE Study: The Co-Design of a Life Review, Meaning-Making and Legacy Leaving Digital Intervention for Young People with Life-Limiting Conditions

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    Background: Young people with life-limiting conditions have unmet psycho-spiritual needs. Dignity Therapy is a psycho-therapeutic end-of-life intervention that addresses life review, meaning making and legacy leaving. Studies of Dignity Therapy including young people are limited. Aim: To co-design a digital Dignity Therapy-based intervention for young people with life-limiting conditions (DIGNISPACE). Design: A qualitative study including focus groups (n=5) with hospice-based healthcare professionals (n=23), semi-structured interviews with young people with life-limiting conditions (n=13) and family carers (n=12). Data were analyzed using framework analysis. Results: Three main themes were derived; intervention purpose, amendments to the Dignity Therapy question protocol and content for a digital application. Findings influenced the development of DIGNISPACE and a model of dignity in young people with life-limiting conditions. Conclusions: DIGNISPACE addresses the psycho-spiritual needs of young people with life-limiting conditions, including tenets of the model of dignity in young people with life-limiting conditions in its content and delivery
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